At Erofel Digital Agency ("Erofel", "we") we care about your privacy. This policy explains what personal data we process, for what purpose, and how, when you visit our website or get in touch with us.
01What data do we collect?
Data you provide directly: the name, email address, phone number and message you share via our contact form or by email.
In the free digital analysis form, additionally: your business / company name, phone or WhatsApp number, the website, Instagram account and Google Business Profile details you choose to share, and the goals you select. This information is used only to prepare the analysis and respond to your request.
Automatically collected technical data: IP address, browser and device information, and pages visited — data needed to run and secure the site.
02How do we use the data?
- To respond to your requests and provide quotes and services
- To communicate with you
- To keep the website secure and performant and improve our services
- If you consent, to understand how the site is used (analytics)
- To meet our legal obligations
03Source information with form submissions
When you submit a form, limited information about how you found our site reaches us together with your request: the page you submitted the form from, the page where your visit started, campaign tags (UTM parameters) if the link contained them, and only the domain name of the site that referred you (e.g. google.com).
This information is kept in your browser's session storage (sessionStorage) during your visit and is deleted when you close the tab. If you have consented to analytics cookies, the source of your first visit is also stored in your browser (localStorage); this record is deleted when you withdraw your consent.
Source information contains no identifier, device fingerprint or advertising click ID, and is sent to us only together with your form request, regardless of your analytics consent.
04Cookies and similar technologies
Essential: a cookie that remembers your language, a record of your cookie choice in your browser, and the session-only source information described above. These are needed for the site to work.
Analytics: enabled only if you choose "Accept" in the cookie banner. If you choose "Reject" or don't make a choice, no analytics cookies are used and no analytics tools are loaded. Forms and contact channels work the same way in either case.
05Analytics tools (Google Analytics / Google Tag Manager)
Our site may use Google Analytics and/or Google Tag Manager to understand how visitors use the site and to improve it. These tools run only if you give your consent.
Data that may be processed by analytics tools: pages viewed; the types of buttons and links clicked (e.g. "free analysis", WhatsApp or phone links); the source of the visit (UTM parameters and referring site); language; browser and device type; and approximate location (country / city) derived by Google from the IP address.
Personal data you share in forms (name, phone, email, company name, message) is not sent to analytics tools. Analytics only receives the fact that a form was submitted, plus summaries that don't identify you (e.g. the types of goals selected, whether the website field was filled in).
Advertising features (ad personalization and Google signals) are kept turned off.
These tools are provided by Google LLC (USA). Analytics data may be processed on Google's servers outside Turkey, so your data may be transferred abroad. Because analytics tools run only with your consent, this transfer is based on the consent you give in the cookie banner. For information on Google's data processing practices, see Google's privacy policy.
Analytics data is kept for the retention period configured in our Google Analytics account.
06Withdrawing your consent
You can withdraw your consent to analytics cookies at any time: click "Cookie Preferences" at the very bottom of the page and choose "Reject". Analytics tools are then disabled, and the Google Analytics cookies and the persistent source record in your browser are deleted. You can also manage or delete cookies in your browser settings.
07Sharing of data
We do not sell your personal data. It may be shared only where necessary to deliver the service (e.g. hosting and email infrastructure providers), with our analytics provider (Google LLC) if you have consented, and with authorities where legally required.
08Data security and retention
We take reasonable technical and organizational measures to protect your data against unauthorized access. We retain personal data for as long as needed for the purpose it was processed and as required by applicable law.
09Your rights
Under Turkish Personal Data Protection Law No. 6698 (KVKK) you have the right to learn whether your personal data is processed, to request information about it, to ask for its correction or deletion, and to object to its processing. You can withdraw your consent to analytics cookies via "Cookie Preferences" as described above. Contact us to exercise your other rights.
10Contact
For any privacy questions or to exercise your rights, you can reach us at: info@erofel.com